Absolutely. Visit us in person or explore the range from home.

• Visit: 5/20 Essington Street, Grovedale, Victoria 3216.
• Online: Book a personal video walkthrough.

Yes! Ember’s internal lining is designed for mineral bathing.

Wood-fired models require specific compatible magnesium salts. Speak with our team before adding them, and we’ll guide you through the options.

Ember offers installation configurations that can avoid a concrete slab or crane.

What you’ll need depends on:

• Your chosen model.
• Access to your property.
• Ground conditions and foundation requirements.

Our team can help you understand what’s needed for your setup.

Requirements vary by property and location.

Ember provides product certification documentation to support the approval process, covering areas such as:

• Structural integrity.
• Water recirculation.
• Foundations.
• Non-climbable walls.

Any required permits or council approvals will need to be arranged by you and are not included with your purchase.

Yes. We’re here to help you get set up with:

• Free, unlimited virtual support.
• Connections to installers across Australia.

Ember does not provide installation services or manage permits.

The walls of your Ember may be able to act as the safety barrier.

Our 1.2m and 1.5m models have engineer-certified wall designs that may be approved for this purpose, meaning a separate fence may not be required.

Requirements vary by location and installation. Check what applies to your property before purchasing.

It comes down to how you like to soak.

• Wood-fired: The ambience of a crackling fire and off-grid freedom.
• Electric: Everyday convenience, with automatic heating.
• Hybrid: The best of both—keep your tub warm automatically, then enjoy wood-fired bathing when the mood takes you.

If you choose filtration with your Ember, we supply high end industry leading equipment. Our circulation pump, heat pump, filter, and mineraliser is leagues above the no-name & undersized equipment provided with most others.

Not to bore you with specs but beware of anything that takes shortcuts and doesn't measure up with the following critical features:

• Ember Filtration: 100 square foot.
• Ember Circulation pump: 1HP variable, ultra quiet.
• Ember Electric Heating: 9kW Inverter Heat Pump.

Others: '3kW integrated electric spa heater'. Have a quick search on eBay to see what this device is worth! It costs the manufacturer $100 but costs the customer many $000's per year in exorbitant energy usage.

Ember combines natural materials, quiet bathing and thoughtful design. Think earthy finishes that complement your garden, quality heating and filtration, and a modular build with locally stocked, serviceable parts.

Our hot tubs and pools are designed and handcrafted on Victoria’s Surf Coast. We’re proudly Australian Made Certified and dispatch Australia-wide every week.

Our liner is a key part of what makes an Ember comfortable, practical and easy to care for.

• Mineral ready: Designed to suit mineral bathing.
• Comfortable: A smooth, soft-touch bathing surface.
• Watertight: A barrier between the water and the outer structure.
• Easy to clean: Simplifies everyday care.
• Added insulation: Provides another layer between the water and the outer shell.
• Replaceable: Can be repaired or replaced to refresh your tub over time.

Ember’s modular design allows components to pass through standard garden gates.

Check your access measurements with our team before ordering, so you know what to expect on delivery day.